Veloryx Support Centre
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Frequently Asked Questions
How is pricing calculated?Pricing
Prices come from live courier quotes based on distance, weight, dimensions, service level and declared value. Compare all options before you book.
Where can I track my shipment?Tracking
Every shipment has a tracking number. Use the public tracker or your dashboard for live location, status and ETA.
Which payment methods are supported?Payments
Cards and supported wallets for individuals; invoiced billing and subscriptions for business accounts.
How do refunds work?Refunds
Approved refunds are returned to your original payment method, typically within 3–7 business days after resolution.
How do you verify couriers and drivers?Courier verification
Partners submit ID, licences, vehicle documents and insurance. Our admin team reviews before activation.
Is my shipment insured?Insurance
Basic cover applies to most shipments. Higher declared value can enable extended cover — see the booking screen for options.
How long does delivery take?Delivery times
You choose the service level at booking: same-day, next-day, express, standard or economy. ETAs are shown per quote.
How do I update my account details?Account management
Go to Settings from the profile menu to update contact details, addresses, notifications and security options.
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